Five Questions Every Business Using AI Has to Answer

Who can see it?
Before an AI decision reaches a customer or a coworker, can the person closest to the work see what it decided, and why?

Who can stop it?
When it's wrong, who has the authority to stop it, and can they do it in time?

Who pays?
When the system makes a mistake, whose paycheck or budget absorbs the cost? Settle it before something breaks.

Does the record carry it?
When someone catches a near miss, is it written down where the next shift and the next model update will find it?

Whose dashboard saw zero?
When your numbers say a problem cost nothing, find out who quietly paid for it.

You'll notice none of them is about the model. The Human Signal is the story of where each one came from.

Read the First Two Chapters

Start where Felix does, at 4:47 in the morning: a NICU shipment routed through hubs that don't exist, and a dispatcher reaching for his spiral notebook.